Terms & Conditions

1.1 These Terms and Conditions of Sale (“Terms”) are applied to the purchase of products ( “Products”) offered for sale on the www.uk.p448.com website ( “Site”). The Site, owned by Speed Lace Limited, 130 Wood Street, London, EC2V 6DL, United Kingdom ( “Retailer”), is managed by P448 SRL ( “Manager”).

1.2 The Terms shall apply to the contract between the Retailer and the user of the Site who purchases one or more Products for any non-business use ( “Consumer”). Retailer and Consumer are both “Parties”.

1.3. The Manager is not a Party to the Contract between the Consumer and the Retailer.

1.6. Any communication from the Consumer related to the purchasing of the Products – including any reports, complaints, requests concerning the purchasing and/or the delivery of the Products etc. – must be addressed to the Manager as instructed on the Site.

1.7. The version of the Terms on the Site at the time the order is accepted by the Retailer apply to the purchase.

1.8. The sole intended use of the Site is the retail of products to Consumers. Users who are not Consumers are invited to not place orders using the Site. If any User who is not a Consumer places one or more orders, the following terms are excluded:

1.8.1 the purchaser shall not have a right to change its mind referred to in Article 9;

1.8.2 the purchaser shall not have the benefit of the guarantee on the Products referred to in article 8;

1.8.3 the purchaser will not be given any other safeguards, envisaged herein in favor of the Consumer, that reflect or comply with mandatory provisions of the Consumer Rights Act 2015; and

1.8.4 the sale agreement between the Manager and the purchaser will be governed by and construed and enforced in accordance with the Sale of Goods Act 1979.

2.1. All other terms and conditions that the Consumer seeks to apply to a purchase are excluded.

2.2. Retailer reserves the right to change these Terms at any time, at its own discretion, with no need to inform the users of the Site. Any change will be effective starting from the date when it is published on the Site and will be exclusively applied to the sales concluded from that date on.

2.3. Prices, Products for sale on the Site and/or these Products’ characteristics can change without notice. Before placing an order, the Consumer is invited to verify the price.

3.1. The presentation of the Products on the Site represents a mere invitation to the consumer to make a contractual offer of purchase and the Retailer is not obliged to accept an offer.

3.2. An order placed on the Site is subject to these Terms that the Consumer must fully and without reservation.

3.3 The Retailer accepts the Consumer’s Purchase Order by sending the Consumer a confirmation of the order via e-mail, to the e-mail address provided by the Consumer during the registration process on the Site or during the purchasing process if she/he is not registered on the Site, and which will contain a link to the text of these general terms and conditions of sale, a summary of the order placed and a description of the characteristics of the Product ordered.

3.4 Any single Products’ purchase agreement shall be deemed finalized as soon as the Consumer receives the order confirmation from the Manager by e-mail.

4.1 The Consumer can purchase the Products from the Site by selecting the Products of her/his interest and placing them in the online shopping cart. Once the Products have been selected, in order to purchase the items placed in the shopping cart, the Consumer must (i) register with the Site, by providing the requested information, or (ii) directly log in, if she/he is already registered or (iii) provide his/her details in order to complete the order and allow the Contract to be executed. By accessing the order summary, the Consumer may modify its content; then, after carefully reviewing the summary, she/he must expressly approve these Terms by checking the specific checkbox. Finally, by using the “Submit order” key, the Consumer will confirm the order, which will be definitively sent to the Retailer. Also, the Consumer must choose the shipping method and the payment system amongst those available. If the payment is immediate (concurrent with the purchase) and made by credit card or PayPal, the Consumer will be asked to communicate the necessary data via a secure connection. For accounting and administrative purposes, the Manager reserves the right to verify the personal details provided by the Consumer.

5.1. The Site shows Product availability and the expected delivery time. The Retailer undertakes to do as much as possible to comply with the delivery time indicated on the Site and in any case within 14 (fourteen) days from the day the Consumer places her/his order.

5.2 If the order cannot be performed by the Retailer, due to unavailability of the Products, even if temporary, the Manager will send a written notice to the Consumer and will arrange a refund of any amount the Consumer will have already paid for the Product Purchase pursuant to paragraph 5.3.

5.3. The shipment of the Products ordered by the Consumer will be made by using the shipping system chosen by the Consumer, among those available and indicated on the Site at the time the order was submitted. The Consumer undertakes to promptly check, as soon as possible, that the delivery includes all and only the Products she/he purchased and to promptly inform the Manager of any defects in the delivered Products or of any differences with respect to the order placed, according to the procedure as in article 8 of these Terms. Failing that, after 14 (fourteen) days from the delivery, the delivered Products shall be deemed to be accepted. If the packaging and/or the wrapping of the delivered Products are clearly damaged, the Consumer is invited to refuse the delivery by the carrier/forwarding agent or rather to accept it as a “conditional delivery”.

6.1. The price of any Product is the one indicated on the Site at the time the Customer places the order. Prices are inclusive of standard packaging costs, VAT (if applicable) and any indirect taxes (if applicable), but do not include delivery costs: delivery is free of charge for any order delivering within the UK and EU; delivery costs for shipments outside the UK and EU are to be calculated before the order confirmation is sent by the Manager to the Consumer. The Consumer undertakes to pay the Manager those costs in addition to the price shown on the Site.

6.2. The Consumer will pay the Manager the total price which will be indicated in her/his order.

6.3 If the Products are to be delivered to a country outside the UK, the total price indicated in the order is net of any customs duties or any other tax on sales which the Consumer undertakes to pay, if due, in addition to the price indicated in the order, in accordance with the provisions of law of the country where the products will be delivered. The Consumer is invited to look for information on any duties or taxes applicable in the destination of the products by consulting the competent institutions and agencies in that country.

6.4 Any additional costs, charges, taxes and/or duties that a given country may apply, for any reason, on the Products ordered according to these Terms, are the sole responsibility of the Customer.

6.5. The Consumer acknowledges that the lack of knowledge of the costs, charges, duties, taxes and/or dues referred to in the preceding paragraphs 6.3. and 6.4. when sending an order to the Retailer, does not constitute grounds for termination of this agreement and that he/she shall not in any way charge these costs to the Retailer.

7.1. The Consumer expressly agrees that performance of the agreement by the Retailer shall run from the moment the payment of the price of the purchased Product/s is/are credited to the Retailer’s bank account.

7.2. Payment can be made by credit card or through PayPal, and other payments listed subject to the conditions described below. The Manager may enable additional payment methods and indicate them in the Site “Payment” section.

7.4. PAYPAL: PayPal is the fast, easy way to make payments in the safest way. By using Paypal, the purchaser’s information is protected, credit card’s data are never transmitted to the online stores. Please visit https://www.paypal.com for further information about the PayPal payment system.

7.5. PAYPAL CREDIT CARD: By using PayPal system, p448.com can accept payments from the following credit cards: Visa, Visa Electron, Mastercard, Delta, Solo, Maestro, American Express, JBC. When purchasing by credit card, the Customer will be directed to the secure PayPal servers, that guarantee the transaction to be accomplished in the safest way. It is not necessary to own a PayPal account to use this option. Please visit https://www.paypal.com for further information about the PayPal payment system.

7.6 The Retailer will send a payment
receipt to the Consumer via e-mail, to the e-mail address the Customer
indicated.

8.1. If the Consumer believes there is something wrong with your product, you must contact our Customer Service Team: contact.uk@p448.com. We honour our legal duty to provide you with products that are as described to you on the Site and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.

Summary of your key legal rights

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
Up to 30 days: if your goods are faulty, then you can get a refund.
Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

9.1. The Consumer may withdraw from the contract concluded in accordance with the Terms, with no penalty and without reason, within 14 (fourteen) days starting from the day when the Consumer acquires physical possession of the Products to be returned.

9.2. To exercise the right of withdrawal, the Consumer must inform the Manager by explicitly notifying her/his decision in writing (i.e., by sending an e-mail to contact.uk@p448.com), within the aforementioned period of time. Alternatively, the Consumer can fill and forward the Manager the form on the Website. Then, the Manager will immediately send a confirmation of receipt of the withdrawal notification, so to authorize the return of the Products.

9.3. If the Products have not been shipped to the Consumer yet, the right of withdrawal will be considered exercised as soon as the Manager receives the aforementioned withdrawal notification.

9.4. If the products have already been shipped to the Consumer, after receiving the withdrawal notification, the Manager will transmit the return authorization to the Consumer by e-mail. To receive free return shipping, the shipping label provided with the return authorization must be used. Within the following 14 (fourteen) days, the Consumer must return the Products to the Manager, by shipping or delivering them to P448 / Torque, California Drive, Castleford, West Yorkshire, WF10 5QH, clearly stating the Return Code.

9.5. The risks related to the Products’ return will be on the Consumer.

9.6. In order for the right of withdrawal to be properly exercised, Products must be shipped or delivered to the Manager undamaged: that is to say, they must not have been used, worn, washed or altered in any way; where present, the original tag must be attached to the Product; the Products must be returned in their original packaging, and they must be sent to the Manager in a single shipment. Preferably, original packages should be wrapped in an additional protective packaging so to preserve Products’ integrity and to protect them from writings or tags to be directly applied on them.

9.7. The Manager will take delivery of the returned Products, reserving the right to verify their condition to be as described in in article 9.6.

9.8. If the right of withdrawal is correctly exercised by the Consumer within the terms and accordingly to the procedures as previously described, the Manager will arrange a refund by the Retailer of the price of the purchased products. However, the Retailer has the right to withhold the refund until the returned Products will be delivered (and their condition checked) included the shipment expenses, any duties and other taxes to be applied.

9.9. Whenever possible, refunds will be processed by using the same payment system the Consumer used to purchase the Products. If the Consumer paid for the returned Products by credit card, the refund will be executed within the terms indicated, on the credit card used by the Consumer for the payment. If the Consumer paid the Products to be returned by PayPal or other payment providers, the refund will be executed within the terms indicated, on the account used by the Consumer for the payment.

10.1. All trademarks, names, as well as any distinctive sign, brand name, image, photo, written text or chart used on the Site or related to the Products are and shall remain the exclusive property of the Retailer or its assignees, and that the access to the Site and/or the purchase of Products does not give any rise to any rights thereon for the Consumer.

10.2. The contents of the Site may not be reproduced, either entirely or partially, transferred using electronic or conventional means, modified, or used for any purpose without the prior written consent of the Retailer.

11.1. To complete the registration process, place an order and therefore execute this agreement, the Consumer must provide some personal information through the Site. The Consumer acknowledges that the personal information provided will be recorded and used by the Manager and the Retailer in accordance the Privacy Policy.

11.2 The Consumer warrants that the data communicated to the Manager during the registration process on the Site is accurate and correct.

11.3. At any time, the Consumer is able to update and/or modify her/his own personal data communicated to the Manager and Retailer by entering the “My Account” section, accessible after authentication.

11.4. For further information about the Consumer’s personal information treatment, please visit the Privacy Policy.

12.1. If you are a non-Consumer you must pay all amounts due to us under these Terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law.)

12.2 If you are a non-Consumer, Retailer warrants that on delivery, and for a period of 12 months from the date of delivery, any products which are goods shall:

• conform in all material respects with their description and any relevant specification;
• be free from material defects in design, material and workmanship;
• be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
• be fit for any purpose held out by us.

12.3 If you're a non-Consumer, then, the Retailer shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Terms; and the Retailers total liability to the non-Consumer for all other losses arising under or in connection with any contract between the Parties, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited the total sums paid by the non-Consumer for products under this contract. Notwithstanding the foregoing, the Retailer never limits or excludes liability for death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
• fraud or fraudulent misrepresentation;
• breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; [or]
• defective products under the Consumer Protection Act 1987[; or]
• [any matter in respect of which it would be unlawful for us to exclude or restrict liability].

As far as legally possible, the Retailer excludes all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.

12.4 Every sale agreement entered into by the Manager and the Consumer pursuant to these general terms and conditions of sale shall be governed by and construed in accordance with the laws of England and Wales and the Parties submit to the exclusive jurisdiction of the Courts of England and Wales.

UPDATED 16 September 2024